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Frequently Asked Questions about Vicwood Group and Vicwood Products


General Questions about Vicwood

How old is Vicwood Group?
Where is Vicwood's mill located?
What is Vicwood's annual production capacity?
From where does Vicwood obtain its raw material?
To how many countries does Vicwood sell its products?
Where are Vicwood's distributors located?
May we visit Vicwood's mill in China?
Does Vicwood have an office in North America?

Questions about Vicwood Engineered Veneer

Is Vicwood Engineered Veneer made from real wood?
How is Vicwood Engineered Veneer made?
Why manufacture Engineered Veneer?
What are the advantages of Vicwood Engineered Veneer over natural veneer?
What are the available dimensions of Vicwood Engineered Veneer?
How many designs of Engineered Veneer does Vicwood manufacture?
Can Vicwood Engineered Veneer be varnished and painted like natural wood?
Does Vicwood have a minimum order policy?
Is there a limit on the number of designs I can order in a 20-foot container?
Can you explain why?
What volume of veneer can I load into a 20 foot container?
Can I buy Vicwood Engineered Veneer with different kinds of backing?
What are the exact contents of Vicwood Engineered Veneer?
Is Vicwood Engineered Veneer CARB certified?
What are the properties of Vicwood Engineered Veneer?
Do you offer flame-retardant material?
How does one care for a fire-retardant board?
Do you offer any warranty on your engineered veneer?

Questions about Vicwood Engineered Veneer Lumber

What is this product exactly?
What are its advantages over natural wood lumber?
In what dimensions can I purchase Vicwood Engineered Veneer Lumber?

Questions about Vicwood Mineral Board and Vicwood Low Carbon Innovative Panels

Why do we offer 2 kinds of face / back for our Vicwood Low Carbon Innovative Panels?
How can Vicwood Mineral Board and Vicwood Low Carbon Innovative Panels be used?
How can I laminate Vicwood Mineral Board and Vicwood Low Carbon Innovative Panels?
How do I cut Vicwood Mineral Board and Vicwood Low Carbon Innovative Panels?
Can the edges of Vicwood Low Carbon Innovative Panels be sealed?
Can Vicwood supply Vicwood Mineral Board and Vicwood Low Carbon Innovative Panels already veneered?
What is the moisture-resistance performance of Vicwood Mineral Board?
What is the moisture-resistance performance of Vicwood Low Carbon Innovative Panels?
What is the flame-retardant performance of Vicwood Mineral Board?
What is the flame-retardant performance of Vicwood Low Carbon Innovative Panels?

General Questions about Vicwood

How old is Vicwood Group?

Vicwood Group was founded in 1963.

Where is Vicwood's mill located?

Vicwood's 11 mills are located in a complex measuring 1.7 square kilometers in the city of Suzhou in Jiangsu Province, China. Suzhou is roughly a one-and-a-half-to two-hours drive from the Pudong airport in Shanghai, China, depending on traffic.

What is Vicwood's annual production capacity?

With 10 peeling lines and 40 slicers, Vicwood has the capacity to produce 200,000 m3 of veneer, plywood, lumber and flooring combined annually.

From where does Vicwood obtain its raw material?

Vicwood has its own source of logs supply from its forestry concessions in Cameroon, Congo and Central African Republic. Vicwood Group's forestry concessions cover a total area of 3 million hectares - about the size of Taiwan. There are also 8 sawmills in Africa belonging to the group. Vicwood ships logs and lumber from these concessions not only to its factories in China but also to customers around the world. Please see our Vicwood Africa pages for a list of log and lumber species that we are currently offering. Vicwood also sources North American and European logs from its network of suppliers. If you are interested in quoting us for logs or becoming part of our supplier network, please e-mail us.

To how many countries does Vicwood sell its products?

Currently, Vicwood is selling its products in over 75 (seventy-five) countries around the world.

Where are Vicwood's distributors located?

We have distributors all over the world. If you are interested in becoming an importer/distributor we would be pleased to hear from you. Simply e-mail us.

May we visit Vicwood's mill in China?

Of course. We are happy to have our customers visit in order to understand our production and our products better. Please drop us a line and let us know when you plan to visit and we will arrange for a tour accordingly.

Does Vicwood have an office in North America?

We have a representative in Vancouver, BC, Canada, Angela Fairbank, who would be pleased to answer your enquiries. You are welcome to contact her via e-mail.

Questions about Vicwood Engineered Veneer

Is Vicwood Engineered Veneer made from real wood?

Yes, it is made from natural white woods from Africa and therefore has all the characteristics of natural wood.

How is Vicwood Engineered Veneer made?

Basically, we take white woods from our African concessions, peel the logs, bleach them, dye them and laminate them together into a block, sometimes fitting them into moulds, if the pattern requires it. Then we slice the blocks horizontally to produce veneer. Thus we are changing the grain pattern and the colour to make them resemble natural woods.

Why manufacture Engineered Veneer?

The number of prized natural species such as Maple, Cherry, Walnut, Oak etc. not to mention the more exotic species such as Ebony, Zebrawood, Wenge, etc. is gradually diminishing and the qualities and sizes that are left in the forests are decreasing. When you buy a container of natural veneer you are obliged to buy B and C grade together with A grade. The widths of natural veneers are also narrow from cutting out defects. To make a 2 foot (640mm) by 8 foot (2500mm) sheet or even a 4 foot (1220mm) by 8 foot (2500mm) sheet you first must select the veneers to be able to match them properly, then you splice a number of the veneers together. This adds to your labour costs and to your time. Our sheets are whole, the patterns, grains and colours are consistent and they are all A-grade quality. What is perhaps even more important is the fact that our engineered veneer is defect-free.

What are the advantages of Vicwood Engineered Veneer over natural veneer?

Its main advantage compared to natural wood is consistency in grain, pattern, colour, quality and dimensions.

What are the available dimensions of Vicwood Engineered Veneer?

Vicwood Engineered Veneer is regularly produced in sheets of 2 feet (640mm) wide by 8 foot (2500mm) long, but we can also supply you with 7 foot (2200mm), 9 foot (2800mm) 10 foot (3100mm) and 11 foot (3400mm). We slice it in thicknesses of 0.2mm to 2.5mm but our regular production is around 0.5mm, 0.55mm or 0.6mm. We can also joint (splice) the 7 foot or 8 foot length sheets to make 4 foot (1220mm) widths.

How many designs of Engineered Veneer does Vicwood manufacture?

We currently manufacture over 700 different designs. If you are a serious buyer, asks us for our latest EV catalogue(s) on CD or in a binder form.

Can Vicwood Engineered Veneer be varnished and painted like natural wood?

Absolutely. However, we advise that if you stain them with too dark a colour you may lose sight of the grain pattern. If you are planning on staining our products, we suggest instead that you have a look at our many darker patterns as well. We might just have the hue and grain you are looking for in other patterns of our Engineered Veneer. And that will save you the cost and time of staining some of our lighter patterns.

Does Vicwood have a minimum order policy?

Yes and no. If you order from our inventory at our factory in China there is no minimum as long as we have it. As little as one sheet can be couriered to you. However, if the pattern in the thickness, quantity and specifications you wish to order is not in our inventory, then we will be happy to produce it from scratch. This will then mean a minimum order quantity (MOQ) of 100 sheets of 2' x 8' or 2' x 10' for instance, or 500 sheets of 4' x 8'.

Is there a limit on the number of designs I can order in a 20-foot container?

Yes and no. It depends on whether you are making regular orders and can suggest a production program for us over a specific period. In this scenario, we can ship your product once a container is full no matter what the volume per pattern. Also if you are buying from our inventory then there is no minimum on the order just a maximum in that it will be limited by the quantity we have available in our warehouse at the time of your order.

Can you explain why?

It is a matter of production in our mill. An ideal production batch consists of 6 blocks or crates and we can fit 18 blocks or crates into a 20-foot container. A block will be about 1000 sheets of 2 foot by 8 foot (640mm x 2500mm) or 500 sheets of 4 foot x 8 foot (1250mm x 2500mm) depending on the thickness.

What volume of veneer can I fit into a 20 foot container?

Depending on the thickness of the veneers you are ordering, it will vary from roughly 25,000m2 to 30,000m2 (roughly 250,000 sq. ft. to 300,000 sq. ft.). Below is a more exact breakdown:
  • 0.7mm x 640mm x 2500mm = 23,904m2
  • 0.6mm x 640mm x 2500mm = 27,648m2
  • 0.55mm x 640mm x 2500mm = 28,800m2
  • 0.5mm x 640mm x 2500mm = 30,240m2
Can I buy Vicwood Engineered Veneer with different kinds of backing?

Certainly. We offer fleece back and wood back (wood-on-wood).

What are the exact contents of Vicwood Engineered Veneer?

It consists of 92-94% natural wood, 0-2% dye and 4-6% glue.

Is Vicwood Engineered Veneer CARB certified?

CARB certification, on which you can find more information at http://www.carbrule.org, concerns the regulation of formaldehyde emission from composite wood panels, i.e. particleboard, MDF and hardwood plywood. Technically, therefore, Vicwood Engineered Veneer is not affected by the rule. However, as it is made of various sheets of veneer glued together into a block, different levels of formaldehyde emission are possible. Generally speaking, Vicwood uses an E-1 level formaldehyde-emission glue and this has been an accepted standard in Europe for the past several years. The level is tested in our mill via a dessicator and our levels consistently match those imposed by these European standards, i.e. less than or equal to 1.5mg/L. However, some of our customers - in Europe and Japan, for instance - order our engineered veneer with E-0 standard, which provides for a formaldehyde emission of less than or equal to 0.5mg/L. If you require low formaldehyde emission veneer, we can offer a formaldehyde emission in the 0.5mg/L to 0.8mg/L range, depending on the testing conditions. Prices for our engineered veneer with this range of formaldehyde emission will increase accordingly, but certainly Vicwood can attain levels that are very close to 0 mg/L formaldehyde emission but not exactly 0, since wood itself naturally contains some formaldehyde.

What are the properties of Vicwood Engineered Veneer?

It has a specific gravity of 450-700kg/m3 at 18% moisture content, though its regular moisture content varies from 8-20%. As mentioned above, our regular production engineered veneer meets E-1 international formaldehyde emission standards. It has also passed the National Type II immersion standards. Its sunlight fastness is equivalent to natural timbers.

Do you offer flame-retardant material?

Yes. Our fire-retardant board is manufactured by pressing our engineered veneer together with resin-impregnated paper. It is heat resistant, water-proof and stainless, has a good anti-wearing and anti-impact performance, and is economical and environmentally friendly.

How does one care for a fire-retardant board?

Avoid scratching directly on the surface, keep it out of direct sunlight and high-humidity areas and do not put objects hotter than 130 degrees on the surface for a long time, as it could lead to gloss discoloration. If the fire-retardant board becomes stained, use a mild detergent to remove the stain and wipe it off using a non-abrasive fiber, such as cotton or silk. Then flush it with fresh water.

Do you offer any warranty on your engineered veneer?

The general practice around the world is that raw material manufacturers do not issue warranties for their products (be it cotton, leather, wood, metal, paper, etc.) because the material supplied will be subject to further processing, which is totally out of the control of the raw material manufacturers. Warranties are normally issued for finished products, for example, rice cookers, TVs, mobile phones, etc.

Like all our products, Vicwood engineered veneer is subject to tough quality controls, which, among others, include checking carefully for defects in material and workmanship prior to shipping to our customers. If you should find any such defect upon receipt of the Vicwood engineered veneer shipped to you directly by our mill in China, you must report this to your Vicwood representative within ten (10) days of the date of delivery, providing proof of purchase and photos. At our own option, we may replace such merchandise that proves to be defective. Or we may offer a credit note on your next purchase, depending on the circumstances. However, this statement does not apply to any damage that is the result of shipment. For instance, when you order an LCL (less than container load) shipment, your goods are put into the same container as other goods being shipped to other customers and not necessarily coming from the same supplier. We have no control over the shippers, their use of fork lifts, etc. Consequently, we advise you always to take out shipping insurance so that you can claim from the shipping company at your end should damage arise to the container, to the lift or to any of the packing materials that your goods are packed in during transport. Under no circumstances will we agree to replace our engineered veneer material after it has been altered, by machining, dyeing, staining, coating, or any other further processing after delivery. Nor will we do so in respect to damages resulting from faulty installation of the product or resulting from accident, alteration, misuse, tampering, negligence, abuse, or indeed storage in unsuitable areas. We are not responsible for any incidental, special, exemplary and/or consequential damages, and any such damages, regardless of the legal theory upon which they are based, are hereby specifically disclaimed.

Questions about Vicwood's Engineered Veneer Lumber

What is this product exactly?

Vicwood Engineered Veneer Lumber is lumber made out of the blocks we have prepared in the same way that we produce blocks for our Engineered Veneer. So it is potentially available in any of the over 700 patterns we make in the Engineered Veneer.

What are its advantages over natural wood lumber?

The advantages are the same as those for our Engineered Veneer with regard to colour, grain, quality and pattern consistency. But more importantly, Vicwood Engineered Veneer Lumber can be used in the production of finished products to match our Engineered Veneer. For instance, it can be used to make the legs for a table on which you have a table top using our Engineered Veneer; for ceiling or wall mouldings and wainscotting to match the ceiling tiles, wall panels or furniture using our Engineered Veneer; in door jambs and frames for Vicwood Engineered Veneered doors; in engineered (floating) or solid flooring...the uses are limitless.

In what dimensions can I purchase Vicwood Engineered Veneer Lumber?

Lengths of 7 feet (2.2 meters) or 8 feet (2.5 meters), thicknesses of 2 inches (50mm) and widths from 4 inches (100mm) up to 2 feet (24 inches). But if you have specific sizes to request, please let us know.


Questions about Vicwood Mineral Board and Vicwood Low Carbon Innovative Panels

Why do we offer 2 kinds of face / back for our Vicwood Low Carbon Innovative Panels?

Veneer corestock face / back makes it easier to laminate decorative faces to innovative panels, but the mineral face and back increases the flame retardant performance of the product. For end-users looking for a better flame retardant performance, we propose innovative panel with mineral board face/back.

How can Vicwood Mineral Board and Vicwood Low Carbon Innovative Panels be used?

According to the experience of our customers:
- mineral board for door skins;
- innovative panels for door cores, kitchen cabinets and wall panels.

Our customers are more creative than we are in the use of these products. Consequently, we are prepared to adapt our mineral board and innovative panels to the end-uses to which they will be applied. Please do not hesitate to give us your ideas and suggestions. We will try our very best to match your needs.

How can I laminate Vicwood Mineral Board and Vicwood Low Carbon Innovative Panels?

Innovative panels with mineral board faces can be laminated via cold pressing with PVAC or hot pressing with phenolic glue.
Innovative panels with veneer corestock face and back can be laminated in the same way as ordinary MDF and plywood.

How do I cut Vicwood Mineral Board and Vicwood Low Carbon Innovative Panels?

Use a strong blade with a high speed of 5600 cycles per minute.

Can the edges of Vicwood Low Carbon Innovative Panels be sealed?

Yes, and we are doing this for our own wall panels and door panels.

Can Vicwood supply Vicwood Mineral Board and Vicwood Low Carbon Innovative Panels already veneered?

Yes, we offer three options for faces: natural veneers, Vicwood Engineered Veneer and Vicwood Micro-HPL.

What is the moisture-resistance performance of Vicwood Mineral Board?

No significant change occurs after being immersed in water for 72 hours.
The wet swelling rate is lower than 0.6%.

What is the moisture-resistance performance of Vicwood Innovative Panels?

No delaminating occurs after being immersed in water of 63 degrees Celsius for 3 hours.

What is the flame-retardant performance of Vicwood Mineral Board?

Flame retardance performance of 5 mm thick mineral board (Chinese Standard GB8624-2006):
Fire growth rate = 0
Total heat release in 600s = 0.3 MJ
Smoke growth rate = 0
Total smoke production in 600s = 9 m2
The product is classified as A2 (non-combustible)

What is the flame-retardant performance of Vicwood Innovative Panels?

Flame retardance performance of 12 mm thick innovative panel (Chinese Standard GB8624-2006):
Fire growth rate = 7 W/s
Total heat released in 600s = 1.2 MJ
Smoke growth rate = 0
Total smoke production in 600s = 40 m2
The product is classified as B (difficult to burn)

 

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This page was last modified on 15 January 2017.

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